Refund policy

Waves and Arrows Refund Policy

At Waves and Arrows, we take pride in the quality and craftsmanship of our soft-sole baby shoes. Your satisfaction is important to us, and we strive to provide a positive experience with every purchase.

Returns and Refunds

  • Returns are accepted within 14 days of receipt. To be eligible, items must be unused, unwashed, and in their original condition, including packaging.

  • Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to the original payment method within 7 business days.

Non-Refundable Items

  • Custom or personalized orders

  • Sale items

Exchanges

  • Exchanges are subject to product availability. If you wish to exchange an item, please contact us prior to sending the return.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of receipt with photos of the issue. We will provide a replacement or store credit at no additional shipping cost.

Contact Us
If you have any questions about returns or refunds. If more than 15 business days have passed since we’ve approved your return, please contact us at support@wavesandarrows.com